My wife and I WERE going to be first time customers of Benny's Auto Repair in Byron. I came in one afternoon and had him inspect our vehicle, since we had noticed the steering column vibrate upon braking. I told Ben that I suspected the tie rods, either inner or outer, were out. Ben investigated and told me the steering column U-joint was out. Thinking that he was a competent repair man, I was willing to give it a try. We made an appointment at 9am two weeks from the date for my wife and daughter to come in, and Ben said he would PREORDER the part.
My wife gives me a call at ~9:20am the day of the appointment saying that Ben did NOT preorder the part he thought he needed, and he was unsure if he could get it same day. Ben told my wife the earliest he could get to the vehicle would be 1 or 2pm, which would leave my wife stranded there for 6 hours, AND her car wouldn't be ready until AFTER she needed to go to work. This meant I had to take PTO so I could correct Ben's lack of preparation and severe delay. After some more BS in dealing with Ben the fool finally gets the part and tells us at ~3pm, "Derrrr, we can't fix the car because its the TIE RODs not the steering U-joint, so you should take it to someone else that can also do an alignment..."
We have used Benny's several times and find Bruce (the owner) to be very honest and good at what he does. He runs a small shop and doesn't do anything too complicated, but if it is something that isn't worth doing, he will tell you. If he can't do it, he'll be straightforward and let you know. If you want a shop that is honest and fair, this is the place to go.
As a result I wasted my wife/daughter's time, my PTO, and a bunch of running around so Ben could leave us a little worse than we were when we started. Thanks a lot Benny's Auto Repair. AVOID AT ALL COSTS
I'll introduce myself as someone that has a large amount of experience repairing and diagnosing cars. Unfortunately, due to the transition stage my wife and I are now in planning our careers, we live in an apartment and I no longer have access to a suitable garage in which to do my own repair. Currently, we only have two cars. Thus begins our craptacular journey...
Benny S Auto Repair Inc is a US Car Repair based in Byron, Minnesota. Benny S Auto Repair Inc is located at 115 5th Pl NE, Byron, MN 55920, USA.
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